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Stella McCartney
Project type
SFCC / SFMC / SFSC
Date
2024-2026
Location
London
Overview:
Supported the delivery and ongoing optimisation of Stella McCartney's global digital commerce experience across Salesforce Commerce Cloud (SFCC), Salesforce Marketing Cloud (SFMC) and Salesforce Service Cloud (SFSC).
Salesforce Commerce Cloud (SFCC)
Ecommerce storefront development
Front-end development and optimisation
Content management
Catalogue and product management
Promotions and campaign implementation
Business Manager configuration
Ecommerce UX optimisation
Salesforce Marketing Cloud (SFMC)
Customer communications
Marketing campaign execution
Customer segmentation and journeys
Email campaign support
Marketing automation
Salesforce Service Cloud (SFSC)
Customer service capabilities
Customer case/support management
Salesforce CRM integration
Customer data and service workflows

