Terms of Service

Digital Products - Purchases, Delivery & Payment

This section applies specifically to Digital Products purchased through our website (e.g. document toolkits, templates).

 

What You Are Purchasing

Digital Products consist of downloadable files (including but not limited to Word, Excel, and PDF documents) delivered electronically. No physical goods are shipped.

 

Delivery

Upon successful payment, you will receive access to your Digital Product via an instant download link and/or email delivery. It is your responsibility to ensure you provide a valid email address and to retain your own copy of downloaded files, as access links may expire after a reasonable period.

 

Pricing & Payment

- All prices are displayed in GBP (£) and are [inclusive/exclusive] of VAT where applicable.
- Payments are processed securely through [Stripe / PayPal / your payment processor]. We do not store your full card details on our systems; your payment information is handled directly by our payment processor in accordance with their own terms and privacy policy.
- We reserve the right to correct pricing errors and to change prices at any time, though changes will not affect orders already completed.

 

Right to Cancel & Cooling-Off Period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers ordinarily have a 14-day right to cancel a distance purchase.

However, because our Digital Products are supplied as digital content delivered immediately upon payment, this cancellation right does not apply once download or access has begun, provided that:

- You have given your express consent to immediate delivery, and
- You have acknowledged that you lose your right to cancel once delivery begins.

This consent and acknowledgement is obtained at the point of checkout. By completing your purchase, you confirm this acknowledgement.

 

Refunds & Returns

Because Digital Products are delivered instantly and irreversibly (once downloaded, the files cannot be "returned"), all sales are final once a download link has been accessed or files have been delivered, except where:

- The product is faulty, corrupted, or materially not as described;
- You did not receive access due to a technical error on our part; or
- You are otherwise entitled to a remedy under UK consumer law.

If you experience a technical issue accessing or opening your purchase, contact us at info@ovdigital.co.uk within a reasonable time of purchase, and we will resolve the issue, provide a replacement file, or issue a refund at our discretion.

We encourage you to review product descriptions, previews, and included file formats carefully before purchasing, as refunds will not be issued simply because a product did not meet undisclosed expectations.

 

Business vs. Consumer Purchases

Where you purchase a Digital Product in the course of a business (rather than as a consumer), certain statutory consumer protections referenced in this Section 6 (including the cancellation rights under Section 6.4) may not apply to the same extent. Nothing in this section affects your statutory rights where you are contracting as a consumer.

 

Licence to Use Digital Products

Upon successful purchase, OVDigital grants you a non-exclusive, non-transferable licence to:

- Use, edit, adapt, and rebrand the purchased templates and files for your own business purposes, including for use in client-facing work and consultancy engagements you deliver.

You may not:

- Resell, redistribute, sublicense, or share the purchased template or toolkit files themselves — whether modified or unmodified — as a standalone product, free resource, or as part of a competing template or toolkit offering.
- Claim authorship or original ownership of the underlying template design or structure.
- Share your purchased files with any third party who has not themselves purchased a licence, including via file-sharing sites, marketplaces, or internal resale within another organisation without our prior written consent.

Each purchase licenses use by the purchasing individual or single business entity. Multi-user, agency-wide, or enterprise licensing is available on request — contact us at info@ovdigital.co.uk to discuss.

We reserve the right to terminate your licence and refuse future sales if we reasonably believe these licence terms have been breached.

 

Consultancy / Project Work

For client Consultancy Services engagements, the following terms apply unless otherwise agreed in writing:

- Ownership: Final deliverables transfer to you upon full payment.
- Portfolio Rights: We reserve the right to showcase completed work in our portfolio and marketing materials unless you explicitly request otherwise.
- Termination: Either party may terminate a project with reasonable written notice.
- Payments: Payment schedules, deposits, and terms will be agreed upon before work begins.

 

Limitation of Liability

The OVDigital website, Digital Products, and their content are provided on an "as is" and "as available" basis.

While we aim to ensure accuracy, reliability, and quality, we make no guarantees regarding completeness or suitability for your specific purposes. OVDigital shall not be held liable for any direct, indirect, or consequential damages arising from the use of this website, our Digital Products, or our Consultancy Services, except where such liability cannot be excluded under UK law (for example, liability for death or personal injury caused by negligence, or fraud).

Nothing in these Terms excludes or limits your statutory rights as a consumer.

 

Complaints

If you are unhappy with a purchase, a delivered service, or any aspect of your experience with OVDigital, please contact us at info@ovdigital.co.uk with details of your concern. We aim to acknowledge complaints within **[X] business days** and to resolve them as quickly as reasonably possible.

 

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our website, Digital Products, or Consultancy Services will be subject to the exclusive jurisdiction of the courts of England and Wales.